Terms of Service

1. Agreement to These Terms

By accessing this website, submitting an enquiry or engaging XOVENTA GLOBAL LTD for any service, you agree to be bound by these Terms of Service. If you do not accept these Terms, you should not use the website or the services. Where a separate written contract has been signed between the company and a client, that contract prevails to the extent of any conflict with these Terms.

These Terms apply to the website and to the trade operations services described on it. They do not replace any mandatory legal rights that cannot be excluded by agreement, and nothing in these Terms is intended to limit a right that the law does not allow to be limited.

2. Definitions

In these Terms, the following words carry the meanings set out below.

• The company means XOVENTA GLOBAL LTD, registered in the United Kingdom with its business address at 82 Cavour Street, STOKE-ON-TRENT - ST1 5PL, United Kingdom (GB).
• The client means the person or organisation that engages the company, requests a route line or uses the services.
• The services means the trade operations, systems design and related activities offered by the company.
• Route line means the costed summary prepared by the desk describing a proposed movement, sourcing plan or support arrangement.
• Cargo means goods, documents or materials handled under a route line.

3. Eligibility and Business Use

The services are intended for businesses, professional users and organisations engaged in lawful trade. By engaging the company you confirm that you have authority to act for the organisation you represent and that the information you provide is accurate. If you are an individual consumer, some provisions of these Terms may not apply to you where consumer law provides stronger protection.

The company may decline an enquiry or a route where the requested activity appears unlawful, unsafe, financially unsound or inconsistent with the compliance standards the desk applies to every engagement.

4. Scope of Services

The company provides six primary service lanes: freight coordination, supplier sourcing, customs documentation, warehouse and fulfilment, market entry research, and trade finance support. Each lane is described in more detail on the services page of this website. A client may engage one lane or several, and the desk will confirm the scope of each engagement in writing before work begins.

Where a route line lists assumptions, exclusions or dependencies, those items form part of the agreed scope. Additional work that falls outside the agreed scope requires a further written confirmation and may be charged separately.

The desk records the scope in plain language so that both parties share the same expectations before cargo moves. Where a requirement is uncertain at the outset, for example a tariff classification that depends on a ruling, the route line states the uncertainty and the next step needed to resolve it. The company will not treat an unbudgeted item as agreed merely because it was mentioned in conversation.

5. Quotations and Route Lines

A route line is valid for the period stated on the document, or for fourteen days from issue where no period is stated. Freight rates, currency exchange, fuel surcharges, duty rates and carrier schedules can move quickly, and the company may revise a route line where a material change occurs before booking.

A route line does not create a binding contract to move cargo until the client confirms acceptance in writing and the company issues a booking confirmation. Where a carrier or supplier withdraws capacity before confirmation, the company will offer an alternative and is not liable for the original rate or schedule.

Route lines are prepared for the named client and are not to be shared with competitors or used to solicit the underlying carriers and suppliers directly. The desk builds each line from live quotations and from the operational knowledge held in its registers, and that work is offered in confidence.

6. Client Responsibilities

The client agrees to provide accurate and complete information about the cargo, the parties, the destination and any special handling requirements. The client is responsible for ensuring that the goods are lawfully produced, lawfully owned and lawfully exportable from the origin country. Where a licence, permit or certificate is required, the client will obtain it or instruct the company in writing to do so.

• Supplying truthful product descriptions, values and classifications.
• Packing goods to a standard suitable for the agreed mode of transport.
• Paying duties, taxes and charges that fall due on the route.
• Responding promptly to requests for documents or instructions.
• Maintaining the security of any account or access credentials shared with the desk.

The company is not responsible for a delay or loss that results from inaccurate information, late instructions or packing that proves unfit for the journey.

The client also agrees to nominate a responsible contact who can approve changes to a route during transit. Fast decisions matter when a vessel is rolled or a port holds a container, and a clear channel of authority keeps the line taut rather than letting a consignment wait for an answer that never arrives.

7. Customs and Regulatory Compliance

The company prepares and lodges documentation on the basis of the information the client supplies. The client remains responsible for the truth and completeness of that information and for the underlying legality of the shipment. The company will apply reasonable skill when classifying goods and will flag uncertainty, but a tariff determination made in good faith does not transfer the client legal duty to declare accurately.

Where a customs authority detains, examines or seizes cargo, the company will assist with the response and keep the client informed. Fines, penalties, storage charges and demurrage arising from client information remain the responsibility of the client unless they were caused directly by a failure of the company.

Trade sanctions and export controls change frequently. The client confirms that it is not subject to a restricted party listing and that the goods are not destined for a prohibited end use. The company may decline or stop a route where a sanctions check returns a concern, and it will not be liable for a delay that results from complying with a legal restriction.

8. Freight and Carrier Terms

The company coordinates freight but does not itself operate vessels, aircraft or road fleets. Carriage is performed by third party carriers whose own terms, conditions and limits of liability apply to the physical movement of cargo. The company passes on the key terms of the selected carrier and recommends cargo insurance appropriate to the value and nature of the goods.

Transit times are estimates and not guarantees unless a specific service guarantee has been agreed in writing. The desk will notify the client of known delays and will present options, but it cannot control weather, port congestion, industrial action or regulatory holds.

9. Warehouse and Fulfilment Terms

Where the company arranges warehouse or fulfilment work, goods are received, stored, picked, packed and dispatched according to the instructions agreed with the client. The client is responsible for describing any handling restrictions, storage temperature needs or dangerous goods characteristics before the goods arrive.

Storage may be subject to capacity limits and to a storage period stated in the route line. Goods held beyond the agreed period may attract additional charges, and goods that are abandoned or unlawful may be handled in line with applicable law. The company keeps an inventory register and will reconcile stock on request.

10. Trade Finance Support Terms

The company supports the preparation and review of trade finance documents, but it is not a bank, an insurer or a licensed financial adviser unless expressly stated. Any letter of credit, documentary collection, guarantee or payment instrument is issued by a financial institution on that institution terms. The company does not guarantee that a bank will accept a document or release funds.

The client remains responsible for the commercial decision to trade, for the creditworthiness of its counterparties and for compliance with the financial sanctions and anti money laundering rules that apply to its business.

11. Fees, Invoicing and Payment

Fees are set out in the route line or in a separate fee schedule. Unless stated otherwise, invoices are payable within thirty days of the invoice date, and the company may require a deposit or advance payment for new clients or for routes with significant third party costs. Freight, duty and disbursement costs may be payable before the route is executed.

Late payment may attract interest at the rate permitted by law and may result in suspension of services and of future bookings. The client is responsible for bank charges, currency conversion costs and any taxes that apply to the fee.

12. Title, Risk and Cargo Claims

Title to goods does not pass to the company at any point. Risk in the goods is determined by the sale contract between the client and its counterparty, together with the terms of the carrier and any insurance policy. The company does not take ownership of cargo and does not accept risk of loss except to the extent required by law.

Cargo claims must be notified to the company promptly and in any event within the period allowed by the applicable carrier terms or insurance policy, so that the company can preserve the claim against the responsible party. Late notification may prejudice the claim, and the company is not liable for a loss that could have been recovered but for a late notice.

13. Force Majeure and Route Interruption

The company is not liable for a failure or delay caused by an event beyond its reasonable control. Such events include severe weather, natural disaster, war, civil unrest, epidemic, port or border closure, carrier failure, cyber incident, industrial action, government action and the failure of a third party on whom the route depends.

Where a force majeure event occurs, the company will notify the client, take reasonable steps to mitigate the impact and, where possible, propose an alternative route. If the event continues for an extended period, either party may terminate the affected engagement without penalty for the unperformed part of the route.

14. Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that the law does not allow to be excluded. Subject to that, the company liability is limited as follows.

• The company is not liable for indirect or consequential loss, loss of profit, loss of business or loss of goodwill.
• The company total liability arising from a route is limited to the fees paid to the company for that route, unless a higher limit is agreed in writing.
• Where a loss is covered by the client cargo insurance or by a carrier liability limit, the company liability is reduced accordingly.

The client is encouraged to insure cargo at full commercial value, because carrier and warehouse liability limits are often far below the value of the goods.

15. Indemnity

The client agrees to indemnify the company against claims, losses, fines and reasonable costs that arise from inaccurate information supplied by the client, from unlawful goods, from a breach of these Terms or from a failure to obtain a required licence or permit. This indemnity does not apply to the extent that the loss was caused by the company own negligence or wilful misconduct.

The company agrees to indemnify the client against direct losses caused by the company own negligence in the performance of the agreed services, subject to the limitations set out in these Terms.

16. Confidentiality

Each party agrees to keep confidential the commercial, technical and financial information of the other party that is disclosed during an engagement, and to use it only for the purpose of the route. This duty continues after the engagement ends. It does not apply to information that is already public, that is independently developed, or that must be disclosed by law or to a customs authority.

Where the company shares information with carriers, brokers and other partners to execute a route, it does so on a confidential basis and only to the extent required for that route.

17. Intellectual Property

The content of this website, including its text, layout, graphics and code, belongs to XOVENTA GLOBAL LTD or is used with permission, and it is protected by applicable intellectual property law. You may view and print pages for your own business reference, but you may not copy, republish or resell the content without written permission.

Registers, dashboards, checklists and systems designed by the company for a client remain the property of the company unless the engagement states otherwise. The client receives a licence to use those tools for its own business for as long as the engagement continues.

18. Termination and Suspension

Either party may terminate a rolling engagement by giving written notice in line with the notice period stated in the route line. The company may suspend or terminate services immediately where a client fails to pay, provides false information, requests an unlawful activity or acts in a way that exposes the company or its partners to risk.

On termination, the client remains liable for fees and third party costs incurred up to the date of termination, including non recoverable carrier charges and any commitment already made to a supplier. The company will return or archive documents as agreed and as required by law.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, unless a separate written agreement provides for arbitration or for a different forum. Before starting formal proceedings, the parties agree to attempt to resolve a dispute through good faith discussion between senior representatives.

Where a mandatory rule in the client country gives the client the right to bring proceedings locally, that right is not affected by this clause.

20. Changes to These Terms

The company may update these Terms from time to time to reflect changes in law, in the services or in the way the desk operates. The effective date at the top of the page shows when the current version applies. Where a change is material and affects an active engagement, the company will give reasonable notice before the change takes effect.

Continuing to use the website or the services after an updated version takes effect indicates acceptance of the revised Terms. If a client does not accept a change, the client may terminate the affected engagement in line with the notice provisions above.

21. How to Contact Us

Questions about these Terms, requests for a signed contract or notices under an engagement can be sent to the desk using the details below.

Please include the route code or the subject of the engagement so that the matter reaches the correct member of the team without delay. The desk aims to acknowledge every formal notice promptly and to respond within a reasonable period.